Refund Policy
At MokoSaga, every order is carefully quality checked and packed before dispatch. Please read our refund policy carefully before placing an order.
Refund Policy
MokoSaga currently does not offer monetary refunds once an order has been placed and processed.
Eligible cases are resolved through replacement, exchange, or store credit only.
Eligible Refund Cases
Refunds may only be considered under exceptional circumstances, including:
- Product unavailable after order confirmation
- Prepaid order could not be fulfilled
- Verified duplicate payment
- Order cancelled by MokoSaga
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear images/videos for verification.
Once verified, our team will arrange a suitable resolution.
Non-Refundable Items
The following products are not eligible for refunds:
- Sale or discounted products
- Customized or altered items
- Made-to-order products
- Accessories
- International orders
Refund Processing
If a refund is approved, the amount will be processed to the original payment method within 5–7 business days.
Processing timelines may vary depending on the payment provider or bank.
Frequently Asked Questions
Do you offer refunds?
MokoSaga currently does not offer standard monetary refunds. Approved cases are resolved through exchange, replacement, or store credit.
When can I get a refund?
Refunds are only considered in exceptional cases such as unavailable products, duplicate payments, or prepaid orders that cannot be fulfilled.
How long does refund processing take?
Approved refunds are usually processed within 5–7 business days.
Will shipping charges be refunded?
Shipping and convenience charges are generally non-refundable unless the issue was caused by an error from our end.
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery with clear images/videos and your Order ID for verification.