Return & Exchange Policy

At MokoSaga, we aim to ensure a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Exchange Eligibility

We offer exchanges for eligible products within 7 days of delivery.

To be eligible for an exchange:

• The item must be unused, unwashed, and in its original condition
• Original tags and packaging must be intact
• The product should not show signs of wear, damage, stains, perfume, or washing

Products failing quality checks may not qualify for exchange.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Products purchased during sale or promotional offers
• Customized or altered products
• Accessories or final sale items, if applicable

Exchange Process

To request an exchange, please contact us with:

• Order ID
• Product Name
• Reason for exchange
• Unboxing images/video, if applicable

You can reach us at:

Email: support@mokosaga.com
WhatsApp: +91-70737 34293

Once approved, exchange instructions will be shared by our team.

Reverse Pickup & Shipping

Reverse pickup availability depends on your location.

• If reverse pickup is available, our courier partner will collect the product.
• If reverse pickup is unavailable, customers may be requested to self-ship the product to our address.

Shipping charges for exchanges may apply depending on the reason for exchange.

Damaged / Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images and unboxing video for verification.

After verification, we will arrange a replacement or suitable resolution.

Refund Policy

Currently, MokoSaga does not offer refunds except in cases where:

• The ordered product is unavailable
• A prepaid order cannot be fulfilled
• A return is approved due to exceptional circumstances

Refunds, if approved, will be processed to the original payment method within 5–7 business days.

Cancellation Policy

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

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